For the foreseeable future and as evident now, even in the new normal, remote working is going to be the norm. More and more employees are demanding flexibility. Customer expectations are changing faster than ever. Are you ready to address this new normal? No matter which industry and where you are in the world, you need to transform your tools and practices to address these needs.
One of the major challenges businesses are facing today is unpredictability and limited availability of employees. There is an urgent need to maximize the resources, and ensure they are highly efficient, and supported well with proper tools. The need to capitalize on inhouse knowledge and established best practices is of paramount importance. Similarly making ongoing self-training, updates to work instructions, support, and service instructions etc. easy, goes a long way in improving employee and customer experience.
It is said that pictures speak thousand words, and video is more powerful than a thousand pictures. Based on my dialog with hundreds of leaders globally, I believe that many businesses have realized the need for digitizing all the relevant processes and tasks. In addition to driving consistency and scalability, it also helps employees to focus on more value-added work.