Because over 75 % of the customers consider customer service extremely important to do business with suppliers, businesses must measure and improve their Customer Satisfaction. Cx and CSAT have become even more crucial after the impact of Covid-19, as businesses are dealing with even intense competition. With my decades of experience in running CSAT programs and driving significant improvements across the business processes, I help owners run a very effective CSAT program at optimal cost. An effective VoC (Voice of Customer) program helps in ensuring alignment of product/service with the customer needs, driving the probability of success higher.
